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Unable to login Sterling 10 Call Center or SBC

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Topic starter 31/03/2020 11:53 pm  

I created local instance setup of Sterling v10 with call center. When tried to login to Call Center or SBC, getting error as please contact administrator and below is the error stack from logs

 

2020-04-01 11INFO :[ACTIVE] ExecuteThread: '12' for queue: 'weblogic.kernel.Default (self-tuning)': Logging in user [admin] Client IP address [ 127.0.0.1] [system]: [ ]: YFSLoginIPLogger
<Apr 1, 2020 1123,756 AM IST> <Error> <HTTP> <BEA-101020> <[ServletContext@1802997047[app:smcfs module:/sbc path:null spec-version:4.0]] Servlet failed with an Exception
java.lang.NoClassDefFoundError: com/ibm/websphere/security/WSSecurityException
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:264)
at com.sterlingcommerce.ui.web.framework.helpers.SCUIAuthenticationHelper.loadPostAuthenticationProvider(SCUIAuthenticationHelper.java:375)
at com.sterlingcommerce.ui.web.framework.helpers.SCUIAuthenticationHelper.loadPostAuthenticationProvider(SCUIAuthenticationHelper.java:345)
at com.sterlingcommerce.ui.web.framework.helpers.SCUIAuthenticationHelper.initializePostAuthenticationProvider(SCUIAuthenticationHelper.java:261)
Truncated. see log file for complete stacktrace
Caused By: java.lang.ClassNotFoundException: com.ibm.websphere.security.WSSecurityException
at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(GenericClassLoader.java:1035)
at weblogic.utils.classloaders.GenericClassLoader.findClass(GenericClassLoader.java:996)
at weblogic.utils.classloaders.ChangeAwareClassLoader.findClass(ChangeAwareClassLoader.java:101)
at weblogic.utils.classloaders.GenericClassLoader.doFindClass(GenericClassLoader.java:617)
at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:547)
Truncated. see log file for complete stacktrace


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